“Garrett, this is Judy. I called last week, set up a service appointment for yesterday morning and you haven’t looked at my vehicle yet. Poor service! I want a loaner!”
“Hello, this is Garrett with ABC Ford can I help you?”
Traditional dealer’s scheduling systems provide no visibility of technician schedules when making an appointment.
Lack of shop load visibility by technician/skill causes your people to guess and guessing isn’t a recipe for consistent success.
Unfortunately, this scenario happens way too often in dealership service departments across the U.S. and the primary cause is poor scheduling, not the advisor.
HOW IT WORKS
ShopLoader is an operational software that optimizes your ability to load, dispatch and schedule jobs.
ShopLoader easily finds the next available time slot to schedule your incoming jobs by using the “Add New Job” button.
ShopLoader gives you the visibility you need to utilize every hour of every workday, maximizing your shop’s potential.